Privacy Policy
504 Media Co. ("we", "us") is a photo and video studio in New Orleans, Louisiana. This policy explains what information we collect on 504media.co, in our client portal (portal.504media.co) and on the links we send out (photo galleries, video deliveries, content plans, shared projects, proposals, contracts and invoices), what we do with it, and the choices you have. We keep it plain on purpose.
1. Information we collect
Information you give us. Your name, business name, email address, phone number, address and social handles when you book, fill in a form, accept a proposal, sign a contract or pay an invoice. The details of the shoot (dates, locations, scripts, references, files and feedback you send us). Your email address, if you choose to give it before a download (see section 3).
Information about your use of our links. When someone opens a link we send, or downloads from it, we record:
- which link or item it was (for example "Power Forum gallery" or "Invoice 1042") and what happened (opened, downloaded the whole album, saved photos, and so on);
- the date and time;
- the approximate location: country, state or region, and city, as reported by our hosting provider from the network connection (this is a rough area, not a street address);
- the device and browser type, for example "iPhone, Safari";
- a one-way daily code made from the connection and browser details, only so we can tell that two opens came from the same visit and count them once. We use the IP address for that moment and then discard it: the IP address itself is never written to our records, and the code cannot be reversed to find it.
If you typed your name into a gallery (for example to leave a comment or pick favourites), that name can be shown next to the activity from your browser.
Information stored in your browser. Our galleries and review links save a few small items on your own device: a random visitor ID, and, only if you provide them, your name and email so you do not have to retype them. They stay in your browser, and you can clear them at any time in your browser settings. We do not use advertising cookies.
2. How we use it
- To deliver the work: sending galleries, videos, content plans, invoices and contracts, and answering questions about them.
- To know whether a link was opened or a delivery was downloaded, so we can follow up and keep projects moving.
- To email you what you asked for, such as a link back to a gallery or a reply to your comment.
- To run the business: bookkeeping, taxes, security, preventing misuse of our links, and keeping our records accurate.
- To send tips and news only if you ticked the optional box for it. You can opt out at any time.
We do not use this information to make decisions that have legal or similarly significant effects on you, and we do not build advertising profiles.
3. The optional email step before a download
Before a whole-album download on a gallery link, we may ask where to send a link back to the gallery. It is optional. "Skip, just download" is always there, and skipping stores nothing. If you do give an address, we save it with the name of the gallery and the rough city, email you one message with the link, and add it to our contact list as a lead so we can follow up about your project. If you also tick the optional box, we may send occasional tips and news. Every message has a way to opt out, and you can ask us at any time to delete your address.
The Snag download
To download Snag from 504media.co/snag, we ask for your email address and your agreement to receive marketing emails from 504 Media Co., including news of new Snag versions. We save your address, the wording you agreed to, the date and time, and your country. Your browser also keeps a small note (in local storage and a cookie) that you have signed up, so the button downloads straight away next time. Every email has an unsubscribe link, and unsubscribing stops all of them. You can also ask us to delete your address at any time (see section 7).
4. Who we share it with
We share information only with the services that help us run the studio, and only what they need to do their job:
| Service | What for |
|---|---|
| Supabase | Database and sign-in for the portal |
| Cloudflare | Website and portal hosting, file storage and video delivery, security |
| Resend | Sending the emails you ask for |
| Google (Drive, Calendar) | Storing deliverables and putting shoots on our calendar |
| Notion | Our project and contact lists |
| Zoho Books, Stripe, PayPal | Invoices and payments. We never see or store your card number. |
| Meta, YouTube | Only when you play an embedded Instagram, Facebook or YouTube video on one of our pages, or connect an account so we can show your post results. Those companies handle that content under their own policies. |
| AI tools | Our studio uses AI assistants to help draft and organise work such as scripts and plans. We do not use your information to train AI models, and we do not paste payment details into them. |
We may also disclose information if the law requires it, to protect our rights or safety, or in a sale or transfer of the business. We do not sell or rent personal information, and we do not "share" it for cross-context behavioural advertising.
5. How long we keep it
We keep project records, invoices and contracts for as long as the work is active and as long afterwards as we need for taxes, accounting and disputes. Link activity and download emails are kept while the project or link is in use and for a reasonable time afterwards. You can ask us to delete your information (see section 7) and we will, unless we are required to keep it.
6. Security
Links we send are private: each one carries its own random code, and shared pages are marked so search engines do not index them. Data is encrypted in transit, and access to the portal's records is limited to the people who need it. No system is perfectly secure, so please tell us right away if you think a link has reached someone it should not have, and we will turn it off or replace it.
7. Your choices and rights
You can ask us to tell you what we hold about you, to correct it, to delete it, or to stop emailing you. Residents of California and other states with privacy laws may have additional rights, including to know, delete and correct personal information and not to be discriminated against for using them. To make a request, email admin@khatagraphy.net. We will reply within 45 days and may need to confirm it is really you before acting on it.
You can also clear the items our links save in your browser at any time, or decline to give your email before a download.
8. Children
Our website and portal are for businesses and adults. We do not knowingly collect information from children under 13. If a client's shoot includes children, we handle that footage only for the project and only with the client's permission.
9. Changes to this policy
If we change how we handle information, we will update this page and the date at the top. If a change is significant, we will say so on the page or by email.
10. Contact
504 Media Co., New Orleans, Louisiana
Email: admin@khatagraphy.net